Customer experience improves significantly as booking a container with Maersk becomes as easy as booking a flight ticket.

With the introduction of instant booking confirmation, Maersk customers can now complete their bookings within seconds compared to previous waiting times of up to two hours.

Eliminating this delay, as the first in the industry, is a top priority for Maersk as the delay triggers uncertainty and extra workloads in managing supply chains for the customers.

"We are now making it as easy for our customers to book a container as booking a flight ticket. Instant booking confirmation makes it faster, easier and simpler for our customers to interact with Maersk. It is a milestone for the entire industry and a concrete example of how we are bringing our strategy to life when we improve the customer experience through seamless digital offerings," says Vincent Clerc, Chief Commercial Officer, A.P. Moller - Maersk.

With the new solution, customers get visibility of sailing options with available vessel space, a list of depots with empty containers to choose from and a choice of relevant value adding services. More importantly - they get certainty that a booking will not be cancelled at a later stage.

Due to e.g. lack of vessel space or equipment availability, around 10% of bookings placed in Maersk's systems were previously either rejected or confirmed for an alternative sailing, often spurring customers to follow up with questions and requests for changes. Such follow-up inquiries have accounted for 15% of all Maersk customer service calls and chats - and close to 200.000 emails every month.

Instant bookings on-the-go
With the release of instant booking confirmation, Maersk is also introducing online booking via the Maersk App. Enabling instant bookings directly from the mobile phone is another functionality that has long been high on Maersk customers' wish-lists, especially in emerging markets

"Maersk operates in several markets where mobile phones make up the primary working tool for the workforce. Here, Instant Booking Confirmation straight from the mobile phone will be a huge improvement for our customers' supply chain managers - it will further enable trade in these markets," said Sonny Dahl, Global Head of Customer Experience & Service, A.P. Moller - Maersk.

Instant booking confirmation is available in beta for all customers through the online booking modules of the Maersk Line, SeaLand and Safmarine brands. The functionality currently covers dry cargo shipments. Refrigerated cargo, dangerous cargo (IMDG) and inland container yards are expected to be added during 2019.


Deutsche Post DHL Group's Disaster Response Team processes nearly 3,500 tonnes of cargo to ensure quick aid to Sulawesi survivors

Facilitated discussion and collaboration alongside the UN between local authorities, NGOs, and national military forces
Fostered relations with the international aid community over 23 days across two airports

The Disaster Response Team (DRT) of Deutsche Post DHL (DPDHL) Group, the world's leading mail and logistics services provider, saw 26 DHL volunteers provide logistics support during relief efforts in Indonesia upon the request of the government through BNPB (Indonesian National Board for Disaster Management) and the ASEAN Coordinating Centre for Humanitarian Assistance on Disaster Management (AHA Centre). The volunteers together with members of the UN facilitated logistics planning and operations across non-governmental organizations (NGOs), airport authorities and military organizations during its latest DRT deployment, a first for the team. During the course of this deployment, the DRT facilitated the smooth processing and efficient flow of nearly 3,500 tonnes of relief goods.

Over the course of 23 days, the volunteers worked tirelessly over three teams during week-long rotations to support international efforts in response to the disaster in Palu, Sulawesi. As international aid poured in, the DRT coordinated efforts from public and private organizations across borders to ensure a smooth flow of aid for the quake survivors, while fostering civil military relations. The deployment concluded last week when the Indonesian National Board for Disaster Management (BNPB) shifted its focus from relief to recovery efforts.

On the ground, volunteers were split between operating on the runway of Mutiara SIS Al-Jufrie airport in Palu, ground zero of the earthquake and tsunami which took place on September 28, 2018, and at the Sultan Aji Muhammad Sulaiman Airport in Balikpapan, which served as a staging airport for incoming aid. While the team in Palu were tasked with helping to manage incoming aid for further distribution to the survivors, volunteers in Balikpapan were responsible for coordinating the supply chain of aid transportation to Palu.

"Our company purpose is to connect people and improve their lives", said Frank Appel, CEO Deutsche Post DHL Group. "Our DRT team comprises highly trained volunteers who provide logistical expertise to help coordinate the relief aid for further distribution to the victims in the speediest manner possible."

Carl Schelfhaut, GoHelp Manager, Asia Pacific, DPDHL Group said, "This deployment was unlike others as the DRT took on the unique role of managing the transportation of aid. As incoming relief goods needed to be ferried from Balikpapan to Palu, and emptied-out pallets in Palu needed to be returned to their respective organizations in Balikpapan, there was a need for a central coordinator for this process. This would ensure the right aid would get to Palu at the right time for onward distribution to those most in need."

He continued, "The DRT would organize daily briefings with non-governmental organizations and national military forces to match available aid and returning pallets with the relevant aircraft. The team also had to confirm the corresponding flight itineraries with airport authorities. We are proud to have been entrusted with such important responsibilities and we are most heartened by the relief we bring to the quake survivors."

Agustina Tnunay (Rina), the Humanitarian Logistics Specialist of the ASEAN Coordinating Centre for Humanitarian Assistance on disaster management (AHA Centre), added, "The Centre works closely with government and non-governmental organizations in the area of disaster management and emergency response. During past emergency responses, the DRT's expertise in removing bottlenecks at airports upon the sudden influx of relief supplies was highly valued. This latest deployment has shown that the DRT is also well placed to support civil military relations in response to natural disasters."

DPDHL Group's DRT was in Indonesia between October 4 and 26, 2018 at the request of the BNPB and the AHA Centre. This particular deployment was one of its longest in the region to date, similar to the team's 2015 involvement in the Nepal disaster response efforts.

About the Disaster Response Team

The DRTs are part of DPDHL Group's GoHelp disaster management program, which it has operated in partnership with the United Nations (UN) since 2005. Through this partnership, the Group provides the UN and national disaster management agencies with pro bono access to its core logistics expertise, and the logistics skills of more than 500 specially-trained employee volunteers worldwide who can deploy within 72 hours after a natural disaster.

Since the partnership was launched, the DRTs have completed about 40 deployments for different natural disasters in over 20 countries - most recently the team helped the victims of Fuego volcano eruption in Guatemala in June this year.

In addition to the DRT deployments, the Group's Get Airports Ready for Disaster (GARD) initiative - also part of the GoHelp program - trains airport management in risk regions to be better prepared should disaster strike.


Deutsche Post DHL Group and S.F. Holding in RMB 5.5 billion landmark supply chain deal

Through this approximately EUR 700 million deal, Deutsche Post DHL Group and S.F. Holding enter a 10-year strategic partnership to grow supply chain operations in China
Deutsche Post DHL Group's supply chain China business to be incorporated into S.F. Holding, and operate as a co-branded organization

Deutsche Post DHL Group has entered into a landmark deal that will transfer its supply chain operations in China to S.F. Holding, a leading premium logistics service provider in the country. The transaction involves the supply chain business in Mainland China, Hong Kong and Macau, herein after referred to as "China". This has no bearing on Deutsche Post DHL Group's business activities in international express, freight transport and e-commerce logistics solutions in China.

As part of this strategic deal, Deutsche Post DHL Group will receive an upfront payment of RMB 5.5 billion (approximately EUR 700 million) and a revenue-based partnership fee over the next ten years. S.F. Holding will have access to Deutsche Post DHL Group's best-in-class supply chain services, management expertise, transportation and warehousing technology. The co-branded organization will operate under the leadership of Yin Zou, the current CEO, Greater China of DHL Supply Chain, along with his existing management team.

This strategic partnership will allow Deutsche Post DHL Group to continue to participate in the fast-growing Chinese supply chain market, leveraging S.F. Holding's extensive domestic infrastructure, distribution network and broad base of local customers. This will accelerate the expansion of the co-branded organization's customer base. Deutsche Post DHL Group is committed to enhancing the organization's product and services offering by providing the breadth of its global supply chain expertise.

"The joint capabilities of Deutsche Post DHL Group and S.F. Holding will create a unique platform to meet the need for a high quality end-to-end supply chain provider in China. S.F. Holding's local market expertise in China has real advantages for our customers across all industries including technology, healthcare, retail, automotive, and e-commerce. Combined with our global operations standards and network support, the agreement provides a solid foundation to continue exploring further opportunities in China in the coming years," said Frank Appel, CEO Deutsche Post DHL Group.

"S.F. Holding has been actively expanding its business-to-business (B2B) capabilities and pursuing different strategic partnerships to grow S.F. Holding into a truly integrated logistics solutions provider that delivers best-in-class services for our clients. This partnership agreement will strengthen our capability in providing supply chain services to a diverse realm of industries and allow us to bring world-class management expertise into our supply chain business operations, enabling us to further understand and tailor to our customer needs," said Dick Wong, Chairman, S.F. Holding. "This agreement will help us achieve our vision to grow further internationally, partnering with Deutsche Post DHL Group, a world class organization."


日立物流とウフル、業務提携

株式会社日立物流(本社:東京都中央区、執行役社長:中谷 康夫 以下、日立物流)と、株式会社ウフル(本社:東京都港区、代表取締役社長CEO:園田 崇 以下、ウフル)は、AIやIoT等のテクノロジー活用による物流領域の強化と、既存の事業や業界の垣根を超えたさまざまなパートナーとの協創によるイノベーションの実現を目的として、業務提携契約を締結いたしましたので、以下のとおり、お知らせいたします。


1.業務提携の理由と目的
グローバル化の進展やEC市場の拡大等にともなう顧客ニーズの高度化・多様化により、物流企業への期待は益々大きなものになる一方で、少子高齢化を背景とした人手不足が顕在化するなど、物流業界を取り巻く環境は大きな過渡期に直面しています。このような環境において、日立物流はコア事業である3PL(企業の物流業務を包括的に受託するサービス)を充実させるとともに、事業・業界を超えた協創領域の拡大を図るべく、新たなビジネスコンセプトとして「LOGISTEED」を掲げ、新たなイノベーションの実現に向け邁進しております。
 *LOGISTEED:LOGISTICSと、Exceed、Proceed、Succeed、そしてSpeedを融合した言葉であり、ロジスティクスを超えてビジネスを新しい領域に導いていく意思が込められています。

ウフルは、IoTを活用した製品・サービスの開発と運用を支援するIoTソリューション「enebular(エネブラー)」の提供を通じて、エッジ領域からクラウド領域までを包括的に活用できる環境を提供し、顧客のIoTビジネスにおけるアプリケーションやソリューションの創出、シームレスなシステム連携によりデータ活用を容易にすることで、社会や企業のデジタルトランスフォーメーションに貢献すべく事業を推進しております。

この度、両社が手を取り合い、多様な業種・業態の協創パートナーと共に、既存の物流の領域を超えて、新しい市場を形成するプラットフォーマーとして、現状のさまざまな課題を克服してイノベーションの創出にチャレンジすることで、共に社会のさらなる発展に貢献してまいります。

2.業務提携の内容
業務提携の主な内容は、以下のとおりです。
(1)知財戦略
  特許実務に関する知見・ノウハウの相互提供および、共同での特許の策定・出願など
(2)ビジネスエコシステムの形成
  協業領域およびその周辺での協創パートナーのモデル策定とエコシステムの形成など
(3)PR/マーケティングの共同推進
  PR、パートナー向けイベントおよび市場向けセミナーなどの共同企画と実施など

3.今後の見通し
本提携を通じて、サプライチェーンマネジメント全域に及ぶ最適化や自動化を推し進め、作業の効率化のみならず、その過程で生成されるさまざまなデータを活用することで新たな価値やサービスを形成するオープンプラットフォームの創出をめざしてまいります。
 


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